Sales and Refund Policies

Cash, Check or Visa MasterCard accepted.

American Express will have a 4% Surcharge

No returns/refunds on purchased merchandise after production begins or after 30 days.

Requests to cancel projects must be made before production or you will be charged.

Customers assumes all liability on property given to us to engrave/embroider.

Owner will make all decisions on store credits and discounts.

For all Engraving and Embroidery orders over $200, a down payment of half of the total order must be paid by customer. If there needs to be a pricing modification to the order, these changes will be made at the time of pickup.

Work is based on information given upfront. We do not do aesthetic modifications. Please specify EXACTLY what you want when placing orders. We will try to reach out if there are issues with artwork and its associated embroidery or engraving project.

Ultimately, the artwork that is used will be what you have given us, or have or asked us to use, unless you communicate modifications before production. We will not modify artwork unless we are given verbal (phone) or written (letter/email) directions to do so by the proper person.