Sales and Refund Policies
Cash,
Check or Visa MasterCard accepted.
American
Express will have a 3% Surcharge
No
returns/refunds on purchased merchandise after production begins or
after 30 days.
Requests
to cancel projects must be made before production or you will be
charged.
Customers
assumes all liability on property given to us to engrave/embroider.
Owner
will make all decisions on store credits and discounts.
For
orders over $300, all orders must be pre-paid by the customer.
Work
is based on information given upfront. We do not do aesthetic
modifications. Please specify EXACTLY what you want when placing
orders. We will try to reach out if there are issues with artwork and
its associated embroidery or engraving project.
Ultimately,
the artwork that is used will be what you have given us, or have or
asked us to use, unless you communicate modifications before
production. We will not modify artwork unless we are given verbal
(phone) or written (letter/email) directions to do so by the proper
person.